make every effort to insure that your order is shipped with
the proper packaging to have it arrive safely. However,
during shipping, some damage is possible. We have no
control of how the shipment is handled by the carrier during
transit. It is your responsibility to inspect the box upon
arrival and to note any damage on the receiver bill of
lading. We can assist you in filing a claim or give you
estimates for repairs. If item is received damaged
beyond repair, it can be refused at the time of receipt if noted
"Refused because of damage". The freight company
will then return the box to us for replacement or repairs at no charge to
you. If you receive the box and do not note any damages,
the shipper will not pay for any repairs or replacement and the
responsibility for repairs falls to you. If you are not present
at the place of receipt, please make sure whomever you left in
charge of the receipt is aware of his or her
responsibilities. If item was shipped via UPS, please make
sure to keep all packaging materials in case of a required UPS
Shipments are best made to a business that can receive freight
regular hours during the work week without an appointment.
Residential deliveries, restricted deliveries, or
notifications can add from $137 up to an already high
shipping bill. Residential deliveries must be aware that
they have to be present to receive the shipment and get it off
of a semi truck themselves. Drivers are not required to
The customer is responsible for
measuring and making sure that the item you order will fit and
work in whatever you are putting the unit into. With so
many different new truck configurations, bed liners, bed rail
attachments, mats, trailer rails, kennel sizes, we can not be responsible for
making sure your order fits unless you measure carefully and
note any possible areas of problems or confusion.
We cannot be
responsible for destructive dogs, and what they may do to our
houses or boxes. If you think your pet may be destructive,
we can offer several different things you can do to help protect
the house or box such as lining the interior, or making the
corner pieces heavier aluminum. Please let us know if you
think you need those features.
On custom units, we will require a
drawing or picture with the specifications you are looking
for. Final orders will be sent to the customer for
signature before custom work is started.
As always, the customer is
ultimately responsible for determining the suitability of any
particular unit for your animals. We have no way of knowing
all of the conditions you will encounter while using your
product as to length of trip, size and numbers of dogs, climate
Payment with personal checks or
money orders will require that the check clear before work is
done. Credit card orders are put into the production
schedule immediately and charges are processed
at that time. If you have a debit card with a daily maximum, the
charge can be run thru in 2 transactions. Please inform us
at the time so we can be prepared.
Lead times vary with the seasons and
usually run from 2-8 weeks. Lead times are higher on
If you have any questions, give us a
call at 888-294-6582 or email us at firstname.lastname@example.org
and we will be happy to assist you in any
way. We do not take any web orders to help insure that you
are ordering the proper unit for your dogs and that we know
everything to help you make an informed decision.
We have a vast assortment of
materials and can make virtually anything that you can dream
up. We are only limited by the size of the materials that
we can purchase. Our employees have years of manufacturing
experience and also years of dog ownership.
Our goal is for you and your dogs to
be happy with your purchase.
new Deer Creek product will last for years with little
If you have a storage unit, the keys are located
in the right hand dog compartment screwed to the upper wall to
keep them from getting misplaced before purchase.
outside surfaces might be painted or non-painted aluminum
materials. Rubbing compounds and typical auto waxes ARE NOT
recommended. The aluminum surfaces are too soft and will leave
swirls. Cleaning of the outside surfaces is more suitable to
warm water and liquid dish soaps.
tread plate surfaces (embossed diamond pattern) may be cleaned
in a similar fashion. There are a number of paste and liquid
solutions found at auto care centers that maybe used as well.
Nevertheless, warm water, soap and Windex type cleaners still
offer a good cleaning. Make sure to use soft cloths and not
paper towel or scratchy cloths which can leave swirls.
interior of the house/box may be cleaned with mild soap and
water if you wish. Leave the box open and able to dry
thoroughly. Some persons choose to drill drainage holes in the
floors, but tipping the crate over and allowing it to drip dry
works every bit as well. Harsh solutions, bleaches and cleaners,
must not be used. Bleaches and household cleaning products will
seep into the aluminum extrusions or the outer aluminum covering
and cause corrosion and blistering of the aluminum itself. (It
is noted that male dogs who might urinate on the exterior, as
well as within the interior, of the crate can cause the same
blistering corrosion if not cleaned on occasion). Do not allow
water or wet bedding to remain in the house/box especially if
you have purchased an insulated floor. Keeping silicone around
the insulated floor will help protect from foam getting wet.
Keep the silicone fresh on frp lined houses also. Make sure to keep dog houses elevated off the ground to allow
air movement under the house floor. Paving blocks, bricks or
composite materials can be used. Do not use treated wood
products close to the aluminum as it can cause corrosion where
it touches. Floor sealing products should not be used with
aluminum. If you hose under the house, make sure to let the
floor dry thoroughly. Always make sure bedding is clean and dry,
especially during winter months or very wet weather.
Wet bedding can cause condensation problems within the
house and make the dog uncomfortable.
If you have any questions at all, please call us
at 888-294-6582 or email us at email@example.com
OF BOX LIDS FOR RECESSED LOCKS
all products with welded treadplate lids or recessed paddle lock
lids, there can be problems with mis-alignment of the u-bolt
assembly after some amount of time from the jarring of the box
within the truck bed or flexing of the box within the truck
bed. Periodic repositioning of the striker may be
necessary. If the latch is out of alignment it can cause
difficulty when closing and latching the lid. If the
u-bolt does not strike the latch in the place necessary for the
closing and latching of the lid, the u-bolt can be adjusted with
the adjustable nuts on the assembly. The u-bolt
striker should strike the latch just at the nose of the latch.