We
make every effort to insure that your order is shipped with
the proper packaging to have it arrive safely. However,
during shipping, some damage is possible. We have no
control of how the shipment is handled by the carrier during
transit. It is your responsibility to inspect the box upon
arrival and to note any damage on the receiver bill of
lading. We can assist you in filing a claim or give you
estimates for repairs. If item is received damaged
beyond repair, it can be refused at the time of receipt if noted
"Refused because of damage". The freight company
will then return the box to us for replacement or repairs at no charge to
you. If you receive the box and do not note any damages,
the shipper will not pay for any repairs or replacement and the
responsibility for repairs falls to you. If you are not present
at the place of receipt, please make sure whomever you left in
charge of the receipt is aware of his or her
responsibilities. If item was shipped via UPS, please make
sure to keep all packaging materials in case of a required UPS
inspection.
Shipments are best made to a business that can receive freight
regular hours during the work week without an appointment.
Residential deliveries, restricted deliveries, or
notifications can add from $85 up to an already high
shipping bill. Residential deliveries must be aware that
they have to be present to receive the shipment and get it off
of a semi truck themselves. Drivers are not required to
help unload.
The customer is responsible for
measuring and making sure that the item you order will fit and
work in whatever you are putting the unit into. With so
many different new truck configurations, bed liners, bed rail
attachments, mats, trailer rails, kennel sizes, we can not be responsible for
making sure your order fits unless you measure carefully and
note any possible areas of problems or confusion.
On custom units, we will require a
drawing or picture with the specifications you are looking
for. Final orders will be sent to the customer for
signature before custom work is started.
As always, the customer is
ultimately responsible for determining the suitability of any
particular unit for your animals. We have no way of knowing
all of the conditions you will encounter while using your
product as to length of trip, size and numbers of dogs, climate
conditions, etc.
Payment with personal checks or
money orders will require that the check clear before work is
done. Credit card orders are put into the production
schedule immediately and charges are processed when the order
ships. If you have a debit card with a daily maximum, the
charge can be run thru in 2 transactions. Please inform us
at the time so we can be prepared.
Lead times vary with the seasons and
usually run from 2-5 weeks. Lead times are higher on
custom units.
If you have any questions, give us a
call at 888-294-6582 or email us at dem@ffni.com
and we will be happy to assist you in any
way. We do not take any web orders to help insure that you
are ordering the proper unit for your dogs and that we know
everything to help you make an informed decision.
We have a vast assortment of
materials and can make virtually anything that you can dream
up. We are only limited by the size of the materials that
we can purchase. Our employees have years of manufacturing
experience and also years of dog ownership.
Our goal is for you and your dogs to
be happy with your purchase.
Your
new Deer Creek product will last for years with little
maintenance.
The
outside surfaces might be painted or non-painted aluminum
materials. Rubbing compounds and typical auto waxes ARE NOT
recommended. The aluminum surfaces are too soft and will leave
swirls. Cleaning of the outside surfaces is more suitable to
warm water and liquid dish soaps. A sprits of Windex type liquid
afterwards will bring a shine and luster back to the product.
Outside
tread plate surfaces (embossed diamond pattern) may be cleaned
in a similar fashion. There are a number of paste and liquid
solutions found at auto care centers that maybe used as well.
Nevertheless, warm water, soap and Windex type cleaners still
offer a good cleaning.
Tars
and such materials seem to be best removed using automobile
Brake Parts Cleaner. For all the typical cleaners available, 409
type products and such, none of them seem to do as well as a
brake parts cleaner liquid.
The
interior of the box may be cleaned with a garden hose
application, and soap and water, if you wish. Leave the box open
and able to dry. Some persons choose to drill drainage holes in
the floors, but tipping the crate over and allowing it to drip
dry works every bit as well. Harsh solutions, bleaches and such,
are not recommended. Bleaches and floor sealing products too
often will seep into the aluminum extrusions or the outer
aluminum covering and cause corrosion and blistering of the
aluminum itself. (It is noted that male dogs who might urinate
on the exterior, as well as within the interior, of the crate
can cause the same blistering corrosion if not cleaned on
occasion). Dust and debris that accumulates over time from
bedding choices you might use are strongly recommended to be
removed from time to time. This is not for the crate but for the
dog. Dust and such blowing about within the crate might find
eyes and noses, so cleaning periodically is encouraged.
One
last item, regards the care of the dog within the crate. The
product is made to assure comfort for the dog, and to this end,
comes with sliding side vents. We DO NOT recommend driving with
side vents open. This might cause air flow within the crate to
move dust and dirt from sources within the crate or from sources
without. As noted above, such particles might find eyes or
noses. It might be best to open the side vents at those times
when the vehicle is to be parked for extended time periods.
If
you have a storage unit, the keys are located in the right hand
dog compartment screwed to the upper wall to keep them from
getting misplaced before purchase.
If you have any questions at all, please call us at
888-294-6582.
ADJUSTMENT
OF BOX LIDS FOR RECESSED LOCKS
On
all products with welded treadplate lids or recessed paddle lock
lids, there can be problems with mis-alignment of the u-bolt
assembly after some amount of time from the jarring of the box
within the truck bed or flexing of the box within the truck
bed. Periodic repositioning of the striker may be
necessary. If the latch is out of alignment it can cause
difficulty when closing and latching the lid. If the
u-bolt does not strike the latch in the place necessary for the
closing and latching of the lid, the u-bolt can be adjusted with
the adjustable nuts on the assembly. The u-bolt
striker should strike the latch just at the nose of the
latch.
